Cellular Home Link

If we cannot communicate with you through your device, we will first try to call you to create dialogue. If we are unable to speak with you the emergency medical dispatcher will immediately dispatch emergency services and begin calling your emergency contacts (friends, family, neighbor etc…) consistent with your Emergency Care Plan.

Your help button is extremely durable and should withstand a normal fall. We will replace the pendant at no cost to you.

Whenever the Emergency Button is pressed and the operator can’t establish voice communication with the caller, the Emergency Care Plan is activated. We dispatch the appropriate help and begin calling your contact list.

When you press the button, one of our emergency medical dispatchers will answer your call for help. If the button was pressed by mistake simply tell the operator that it was a mistake and that you are fine!

The pendant is a little bigger than a quarter and weighs about an ounce.  It can be worn as a necklace or on the wrist as well as clipped to your clothing.  We do have options for those who are unable to press it.

Because our transmitters are designed to be worn at all times, including in the tub or shower, they are designed to be as small as possible. They do not have two-way voice capabilities so you would not be able to speak with us through them. Therefore our alarm console is specifically designed to provide the maximum voice range in your home.

The Vital Link System has no affect on your phone service. It only uses the phone line to dial when there is an emergency and briefly for testing. These calls are toll-free so you will not be charged.

Yes, all at home buttons are completely water proof and should be worn in accident-prone areas such as the bath or shower.

Vital Link Service is responsible for all service and repair for all of its equipment at no extra cost. We will ship battery replacements at no extra cost to you. Our medical alarm equipment has a Lifetime Replacement Warranty.

The Vital Link pendants utilize long life lithium batteries and will typically last up to 8 years under normal operation. We have low battery detection and will replace your button for free before the battery life ends.

Yes, in the event of loss of power, the medical alert system has a back-up battery that will operate the unit for up to 32 hours, depending on the type of unit. The unit will also send a “low battery” signal to our monitoring center warning us that your unit is running on the battery. We will then call you to advise you of communication with the caller, the Emergency Care Plan is activated.

The range of the pendant varies depending upon location of the console and the size and construction materials of your home. In most cases, you should be able to activate the emergency pendant from any room in your home with the range roughly about 500 feet. However, the two-way voice communication is restricted to up to 30-40 feet from the base station. Whenever the Emergency Button is pressed and the operator can’t establish voice